Privacy Policy

Effective Date:
1.1.2024

Law Offices of Alexander Cross (“we,” “our,” or “us”) is committed to protecting the privacy and security of visitors to our website. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with California law, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect limited personal information that you voluntarily provide when:

• You submit a contact form
  
  

• You call our phone lines (calls may be recorded for quality assurance)
  
  

• You interact with our website through cookies and analytics tools
  
  

Types of personal information may include:

• Name
  
  

• Phone number
  
  

• Email address
  
  

• IP address and device/browser data
  
  

• Call recordings and metadata (via CallRail)
  
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries or schedule appointments
  
  

• To provide and improve legal services
  
  

• To communicate with you regarding your case (including via SMS)
  
  

• To analyze website performance and marketing effectiveness (e.g., Google Analytics, Google Ads)
  
  

3. SMS Communications

We may contact you via SMS to:

• Confirm or remind you of scheduled appointments
  
  

• Request or confirm documents related to your case
  
  

• Notify you of upcoming court dates or legal obligations
  
  

We do not use SMS for marketing purposes.
Message and data rates may apply. You may opt out at any time by replying “STOP.”

4. Cookies and Tracking Technologies

We use cookies and third-party services (including Google Analytics and CallRail) to collect information about how visitors interact with our website. These services may collect data such as:

• Pages visited
  
  

• Time spent on site
  
  

• Referring websites
  
  

• Device/browser details
  
  

This information is used for internal purposes only and to improve the quality of our website and advertising efforts.

5. Do Not Sell or Share Personal Information

We do not sell or share your personal information with third parties for marketing or other purposes as defined under the CCPA.

6. Your Rights Under the CCPA

If you are a California resident, you have the right to:

• Know what personal information we collect
  
  

• Request access to or deletion of your data
  
  

• Request that we do not sell or share your data (not applicable in our case)
  
  

To exercise your rights, you may contact us at:
Phone: 510-243-7005
Email: [email protected]

7. Confidentiality and Attorney–Client Relationship

Submitting a contact form, calling our office, or visiting our website does not create an attorney–client relationship. Information you send through the website is not guaranteed to be confidential unless and until we formally agree to represent you. We recommend not submitting sensitive or privileged information through the online form.

Once representation begins, all communications are protected under the attorney–client privilege in accordance with California law.

8. Data Security

We take appropriate measures to safeguard your personal information, including secure storage and limiting access to authorized personnel.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of any data you transmit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the “Effective Date” above.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Law Offices of Alexander Cross
Phone: 510-243-7005
Email: [email protected]
Address: 1300 Clay Street Suite 600, 94612 Oakland, CA